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Cancel your subscription

At some point, you may need to cancel your subscription, even temporarily. This guide provides instructions on how to cancel your subscription through your Customer Portal.

 

Step 1 - Access your Customer Portal

You can access your Customer Portal in two ways:

  • Clicking the unique Customer Portal link sent to you in your Subscription Activation email.
  • Logging into your customer account on the store's website.

Step 2 - Cancel subscription

Once you are in the Customer Portal, you will click the Subscriptions tab from the left-hand menu. If you no longer want to continue your subscription, click the Cancel button.

Step 3 - Choose a cancellation reason

On the following page, you will be prompted to choose a cancellation reason. Select the cancellation reason that closely matches your reason for canceling. Click Cancel my subscription to complete cancellation.